Intro to EFM by CIO-STA
H5，H5页面制作工具
- EnterpriseFeedbackManagement
- Let customers' voicebe heard
- EFMa centralized platformtocapture, analyzeandoperationalizecustomer feedbackto improveNPS
- Why EFM can win ?
Key to EFM :
Closing-Loop Process
- 8% improvement inFirst Time Resolution (FTR)
- 17 points improvement inNPS
- India In-House Tech Support Center:450 frontline agents
- Global Accounts Survey :500 Users, 30+ Countries
- EFM Achievements
- You are not outsider of CX
- New FunctionVOCE
- Click here toget your gift !
- Voice Of Customerfrom Employees
- Everybody knows complaints from customerConvey to CX teamAction together !
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